Fulfillment Policy

Effective Date: 12/23/24

Thank you for purchasing from Tri-State Integrative Health, LLC DBA SweetLife Diabetes Health Centers and Dr. Brian Mowll (“we,” “us,” or “our”). This Fulfillment Policy outlines how we process, deliver, and support our digital products and services, as well as our policies regarding refunds, chargebacks, and access. By purchasing our digital programs, you agree to the terms outlined below.

1. Order Confirmation and Delivery

a. Order Confirmation

After your payment is successfully processed, you will receive an order confirmation via email at the address provided during checkout. This confirmation serves as your receipt and contains important details about your purchase.

b. Program Access

Access to our digital program, including all materials, resources, and content, will be delivered via email or an online platform. You will receive login credentials and/or a link to access the Program.
Please ensure that you provide an accurate and active email address to avoid delays in delivery.

c. Delivery Timeline

Access to the Program is typically granted within 48 hours of successful payment. If you do not receive access within this timeframe, please contact us at office@sweetlifecenters.com.

2. Lifetime Access

a. Definition of Lifetime Access

Lifetime access to the Program is defined as access to the Program for the duration of its availability as a product offered by Tri-State Integrative Health, LLC DBA SweetLife Diabetes Health Centers and Dr. Brian Mowll.
Lifetime access does not mean the lifetime of the purchaser. Instead, it refers to the lifecycle of the Program itself.

b. Program Lifecycle

The lifecycle of the Program is determined at the sole discretion of the company. We reserve the right to discontinue or retire the Program at any time, with or without prior notice.
If the Program is retired, reasonable efforts will be made to notify participants and provide access to downloadable materials, if applicable, before discontinuation.

c. Customer Responsibilities

It is the customer’s responsibility to download any applicable materials provided in the Program to ensure continued access should the Program be retired.

3. Technical Support

If you experience any issues accessing the Program or using its materials, we offer technical support via email at office@sweetlifecenters.com. We aim to respond to all inquiries within 72 hours.

4. No Refunds Policy

a. Final Sale

All sales of our digital programs are final. Once access to the Program has been granted, no refunds will be issued under any circumstances.
By purchasing the Program, you acknowledge that you have read and agree to this no-refund policy.

b. Why We Have This Policy

Due to the digital nature of our products, access to the Program cannot be revoked once granted. This ensures the integrity of our offerings and protects our intellectual property.

5. No Chargebacks Policy

a. Agreement Not to Initiate Chargebacks

By purchasing the Program, you agree not to dispute or initiate a chargeback with your payment provider or financial institution for any reason.
Any chargeback initiated after receiving access to the Program will be considered a breach of this policy.

b. Consequences of Unauthorized Chargebacks

If a chargeback is initiated:

Your access to the Program will be immediately revoked.
We reserve the right to pursue legal action to recover funds, along with any associated costs, including legal fees and administrative expenses.
Your account may be flagged, and future purchases may be restricted.

c. Resolution of Concerns

If you have any issues or concerns regarding your purchase, we encourage you to contact us at office@sweetlifecenters.com before initiating any disputes. We are committed to resolving genuine concerns promptly.

6. Customer Responsibilities

It is the customer’s responsibility to provide accurate and up-to-date contact information during the purchase process.
Please ensure that you have reliable internet access and compatible devices to access the Program materials.

7. Changes to the Program

We reserve the right to modify, update, or discontinue portions of the Program or its delivery methods at any time without prior notice. These changes will not affect your previously purchased access unless otherwise stated.

8. Contact Information

If you have any questions, concerns, or need assistance regarding your purchase or access to the Program, please contact us at:

Tri-State Integrative Health, LLC DBA SweetLife Diabetes Health Centers
Dr. Brian Mowll
Email: office@sweetlifecenters.com
Address: 179 Rehoboth Ave, Suite 65, Rehoboth Beach, DE 19971

By purchasing and accessing our digital program, you acknowledge and agree to this Fulfillment Policy, including the No Refunds, No Chargebacks, and Lifetime Access policies.